Announced
10 July, 2024
Job Type
Full Time
Job Status
Employee
Job Title
IT Support Specialist
Job Location
Central Malta
Job Presentation
An International bank is currently on the lookout for an IT Support Specialist to join their team.
Duties include:
- Provide first and second-level support for a variety of banking applications including Oracle Internet Banking, Oracle Flexcube, Atlassian Jira, Atlassian Confluence, and many others.
- Troubleshoot and resolve application issues reported by users through various channels including ticketing systems and direct communication.
- Collaborate with internal teams and external vendors to escalate and resolve complex technical issues.
- Monitor application performance and proactively identify potential issues before they impact operations.
- Document support processes, procedures, and resolutions to build a knowledge base for future reference.
- Assist in the implementation and rollout of new applications and system updates.
- Conduct training sessions for end-users to improve application knowledge and adoption.
- Minimum of 2-3 years of experience in IT support
- Knowledge of banking applications such as Oracle Flexcube, Oracle Internet Banking, and SWIFT services is a plus
- Fluency in both written and spoken English
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Hybrid working enviornment
Salary
EUR 35,000 - EUR 40,000 Annually (EUR)
Reference number
JN314
Valid Till
10 Oct, 2024 (32 days left)
JOB BY
Capital Business Centre, Entrance C, Level 2, Triq taz-Zwejt, San Gwann
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Konnekt
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+356 2123 4010
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