Announced
23 July, 2024
Job Type
Full Time
Job Status
Employee
Job Title
Customer Support & Implementation Specialist
Job Location
Central Malta
Job Presentation
At Expedition42 we aspire to give HR professionals and CEOs superpowers through meaningful quality insights, services & products. Bringing together 5 leading brands (jobsinmalta, konnekt, payrollmalta, salariesinmalta & talexio), Expedition42 is geared towards improving individual and organisational wellbeing and having a measurable positive impact on the world of work.
We are looking for an analytical and highly diligent Customer Support & Implementation Specialist to join our growing team at Talexio. You will be reporting directly to the Head of Operations and your duties will include:
- Assisting customers with onboarding processes and technical issues when using our product, while building strong relationships with customers
- Being the first point of contact for clients contacting the Help Desk, gaining advanced knowledge of all products and providing expert assistance to clients
- Resolving customer queries and guiding product users through features and functionalities, while also following up with customers to ensure that all technical issues are resolved
- Liaising with internal teams and departments such as operations, engineering and QA teams to follow up on task statuses, priorities and project plans
- Proactively identifying clients experiencing repeated issues or requests that are not resolved to the client’s satisfaction, and escalating issues as needed
- Other ad hoc duties that may arise
- A native level of English or a professional level of fluency is a must.
- Fluency in Maltese will be given preference
- Ability to handle tough or critical cases with composure and a level-headed approach
- Aptitude for learning new technologies quickly
- Ability to work in a fast-paced environment while providing the best service
- Excellent problem solving, analytical and critical thinking skills
- A minimum of 2 years experience in a similar position
- Past experience in a SaaS environment will be considered an asset
- Experience working with tools such as Jira and Zendesk is considered an asset
Reference number
CW742
Valid Till
23 Oct, 2024 (45 days left)
JOB BY
Capital Business Centre, Entrance C, Level 2, Triq taz-Zwejt, San Gwann
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Konnekt
![Konnekt](/img/mt/z/_1682445122-23-konnekt.png)
+356 2123 4010
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