Job offer: Technical Support Specialist

Our client in the Information Technology Industry is looking to recruit a Technical Support Specialist to join their team. 

Responsibilities:

• Providing 1st, 2nd and 3rd line of support to employees onsite, and remotely with issues related to hardware, software and network. 
• Troubleshooting technical issues 
• Assisting in the installation, configuration of computer systems, and IT hardware 
• Managing user accounts, permissions and access rights 
• Providing support for corporate applications of clients 
• Assisting with network troubleshooting in terms of LAN/WAN, WIFI and VPN connections 
• Ensuring that all IT security policies are followed, including antivirus management, and secure user access  
• Supporting with the ticketing system 
• Supporting in any day to day requests 

• A minimum of 3 years of experience working in a similar role locally
• Experience in Microsoft Office 365, Exchange, Active Directory, SharePoint and Azure
• Experience in Virtual Solutions and troubleshooting

• Bachelor's Degree in Information Technology, Computer Science or equivalent will be considered an asset