Job offer: Customer Support Agent (Dutch Speaking)

Veilig, verantwoord en vertrouwd spelenSafe, responsible and trusted gamingAre you passionate about customer service?
Are you curious about the iGaming sector ? ,
Are you keen to learn?

If so this role could be an ideal match for you.

Description

Join us as a Dutch Customer Service Agent at JACKS.NL, where you'll serve as the vital connection between our online casino and Dutch players, guaranteeing exceptional experiences. Don't worry if you lack iGaming experience - we offer thorough training!

Responsibilities:

• Provide customer support via chat, phone, and email in Dutch.
• Resolve disputes and escalate issues. Collaborate with various departments and stakeholders to provide first class player experience
• Assist players with technical troubleshooting
• Educate players on game rules and features.
• Stay informed and provide feedback. Keep up-to-date with the latest products, promotions, and regulatory changes in the online gambling industry.

Requirements

Native-level fluency in Dutch and English is essential.

Able to work on shift basis across weekdays and weekends

Demonstrate exceptional written and verbal communication skills.

Prioritize player satisfaction, showing professionalism and empathy.

Thrive as a flexible multitasker, adapting swiftly to a fast-paced environment and work as part of a great team

Benefits

Salary €28,000 +Night shift supplement

Pension (5%) of your annual gross salary.

€1,000 Employee Benefits

5 Sessions Employee Wellness Therapy

An introduction in or broadening of your knowledge into the Dutch iGaming industry.

Various Training included (Casino, Sportsbook, AML & RGL etc.)

Friday Drinks & Lunch at the Office with the team

Hybrid Work, Employees can work from home twice a week

Remote Work, Employees can work remotely for a total of 1 month a year

Birthday Leave, Employees get an extra day off on us!

Free Car/Motor Bike Parking

Relocation package available