Job offer: Nederlands sprekende klantenservice MALTA


Announced
08/11/20242 month(s) ago
Job Status
Employee
Job Type
Full Time
Expiration Date
18/01/2025 26 days left
Job Location
Malta
Job Title
Nederlands sprekende klantenservice MALTA
Work At
People & Co Ltd
Suite 4, Paolo Court, Giuseppe Cali Street Ta'Xbiex XBX 1423 Malta
Job Presentation


Veilig, verantwoord en vertrouwd spelenSafe, responsible and trusted gamingAre you passionate about customer service?
Are you curious about the iGaming sector ? ,
Are you keen to learn?

If so this role could be an ideal match for you.

Description

Join us as a Dutch Customer Service Agent at JACKS.NL, where you'll serve as the vital connection between our online casino and Dutch players, guaranteeing exceptional experiences. Don't worry if you lack iGaming experience - we offer thorough training!

Responsibilities:
  • Provide customer support via chat, phone, and email in Dutch.
  • Resolve disputes and escalate issues. Collaborate with various departments and stakeholders to provide first class player experience
  • Assist players with technical troubleshooting
  • Educate players on game rules and features.
  • Stay informed and provide feedback. Keep up-to-date with the latest products, promotions, and regulatory changes in the online gambling industry.
Requirements
  • Native-level fluency in Dutch and English is essential.
  • Able to work on shift basis across weekdays and weekends
  • Demonstrate exceptional written and verbal communication skills.
  • Prioritize player satisfaction, showing professionalism and empathy.
  • Thrive as a flexible multitasker, adapting swiftly to a fast-paced environment and work as part of a great team
  • Benefits
  • Salary €28,000 +Night shift supplement
  • Pension (5%) of your annual gross salary.
  • €1,000 Employee Benefits
  • 5 Sessions Employee Wellness Therapy
  • An introduction in or broadening of your knowledge into the Dutch iGaming industry.
  • Various Training included (Casino, Sportsbook, AML & RGL etc.)
  • Friday Drinks & Lunch at the Office with the team
  • Hybrid Work, Employees can work from home twice a week
  • Remote Work, Employees can work remotely for a total of 1 month a year
  • Birthday Leave, Employees get an extra day off on us!
  • Free Car/Motor Bike Parking
  • Relocation package available

  • How to Apply

    Kindly use the following link to apply for this job:
    JOB BY
    People & Co. Ltd
    Suite 4, Paolo Court Giuseppe Cali Street Ta'Xbiex, XBX 1423, Valletta
      +356 2132 2314

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