Overview
Manpower is seeking to recruit a Technical Sales Executive to join our client's team.
The Technical Sales Executive will be responsible for promoting and selling the company's products and services while delivering exceptional customer service. This role involves handling sales inquiries from clients via various communication channels, providing technical and commercial support, and issuing quotations in a timely manner. The position requires both office-based responsibilities and occasional onsite client visits. The ideal candidate will be skilled in understanding customer needs, offering suitable solutions, and maintaining strong relationships with clients. Additionally, the role includes supporting administrative tasks related to the Commercial Department and keeping up-to-date with industry trends and product developments.
KEY RESPONSIBILITIES
Sales and Customer Engagement:
- Promote and sell our products and services.
- Handle sales inquiries face-to-face, through emails, phone calls, and other electronic means.
- Understand client requirements, guide them towards workable solutions within their budgets, and issue quotations in a timely manner.
- Build and maintain strong relationships with clients, ensuring their needs are met with the highest level of service.
- Prepare and issue accurate quotations and documentation in line with company policies.
Operational Efficiency:
- Maintain and update ERP and web (E-commerce) systems.
- Handle administrative tasks related to the Commercial Department.
- Ensure the front office area is tidy and presentable.
- Cover reception/front office duties in the absence of the full-time administrator.
Collaboration and Communication:
- Work closely with internal departments to ensure timely service delivery and customer satisfaction.
- Liaise with suppliers to negotiate pricing and review proposals.
- Communicate effectively with customers, providing updates and resolving issues promptly.
Client & Supplier Relations:
- Negotiate with suppliers to obtain the best pricing and review technical proposals.
- Act as a central contact for clients during the inquiry and quotation process.
- Attend onsite meetings, site visits, and surveys to recommend solutions based on customer needs.
The list of Responsibilities appearing in this job description is neither necessarily exhaustive nor is any part of this job description permanent.
REQUIRED QUALIFICATIONS & EXPERIENCE
- Education: A diploma or degree in a relevant field such as Sales, Business, Marketing, Engineering, or a related technical discipline.
- Sales Experience: Minimum of 2-3 years of experience in a technical sales or commercial role, preferably within an industry related to the company's products.
- Technical Knowledge: Understanding of technical products and solutions, with experience in preparing quotes and handling technical inquiries.
- ERP and E-commerce: Familiarity with ERP systems and experience managing online sales or E-commerce platforms is preferred.
- Client Interaction: Proven experience in customer-facing roles, handling inquiries, negotiating pricing, and providing technical support both in-person and remotely.
- Driving License: A valid driving license is required, with flexibility to attend onsite client meetings and surveys.
REQUIRED SKILLS & ATTRIBUTES
Sales Skills:
Ability to promote and sell technical products effectively by understanding client needs and providing appropriate solutions.
Communication Skills:
Strong verbal and written communication skills, enabling clear and professional interactions with clients, suppliers, and colleagues.
Ability to explain complex technical products in simple terms, ensuring clients understand solutions and proposals.
Customer Service:
Strong customer-oriented attitude with a focus on delivering high-quality service and maintaining high levels of customer satisfaction.
Organizational Skills:
Highly organized with the ability to manage multiple tasks simultaneously, prioritize workloads, and meet deadlines in a fast-paced environment.
Technical Aptitude:
Strong technical understanding of the company's products and the ability to clearly explain features and solutions to clients.
Problem-Solving:
Ability to assess client requirements and guide them toward workable, cost-effective solutions within set budgets.
Teamwork and Collaboration:
Works well independently and as part of a team, effectively collaborating with internal departments to ensure smooth delivery of products and services.
Business Development:
Proactive in identifying new business opportunities, generating leads, and upselling/cross-selling services and products.
Market Awareness:
Stays updated on industry trends, competitor offerings, and market research to inform business decisions and maintain competitive advantage.
Attention to Detail:
Meticulous in handling documentation, quotes, and customer information, ensuring accuracy and compliance with company policies.
Time Management:
Effective time management skills, with the ability to handle multiple client requests and tasks in a busy environment.
Positive Attitude:
Friendly, flexible, and outgoing, with a strong drive to achieve work success and foster a high level of customer satisfaction.
Adaptability:
Comfortable with change and able to handle a variety of duties from office-based tasks to onsite client meetings and surveys.
