Announced
05/10/20243 month(s) ago
Job Status
Employee
Job Type
Full time
Expiration Date
05/01/2025 13 days left
Job Location
Floriana, Malta
Reference Number
L73YX8V5
Job Title
Claims HandlerJob Presentation
Responsibilities:
- Provide advice on making a claim and the processes involved
- Process new insurance claims notifications
- Collect accurate information and documents to proceed with a claim
- Analyse a claim made by a policyholder to establish whether it satisfies the policy conditions
- Guide policyholders on how to proceed with the claim
- Identify reasons why full payment may not be made
- Explain to policyholders when their claim is not covered
- Contact outsourced experts from our network of approved professionals to assist you in a claim
- Monitor the progress of a claim
- Investigate potentially fraudulent claims
- Liaise with lawyers, as well as other legal and claims professionals, and negotiate the terms of a claim
- Prepare an initial estimate of costs and then closely monitor and keep a record of costs
- Ensure fair settlement of a valid claim
- Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
- Handle any complaints associated with a claim
- Adhere to legal requirements, industry regulations and customer quality standards set by the company.
Experience and Education:
- Minimum of secondary level of education
- Preferably in hold of a Diploma in Insurance as per The Chartered Insurance Institute (UK) or close to the achievement of this level in the near future
- Knowledge and experience of the insurance industry (minimum 3 years experience) in the areas related to personal and commercial lines products
Technical Knowledge & Skills:
- Excellent interpersonal and customer service skills
- Negotiation, questioning and decision-making skills
- Communication skills and confidence when dealing with people, often in difficult circumstances
- Active listening skills
- The ability to work well under pressure
- Commercial acumen
- The ability to think strategically
- Initiative and the ability to adapt quickly to different situations
- Good numeracy and literacy
- Discernment and the ability to assess a situation objectively
- Attention to detail and sound report-writing skills.
- Knowledge and experience of the insurance industry (minimum 3 years experience) in the areas related to personal lines products
- Sound knowledge of Insurance principles
- Strong IT skills Word, Excel, PowerPoint
- Energetic, positive and outgoing
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